Shipping policy
Shipping & Delivery Policy
Every Hihi Global piece is made to order for your family, so please allow a short production window before your package ships. Here's exactly what to expect.
Order Processing (Production Time)
Production time is the time your order spends in our production queue before it's made and packed — separate from shipping time.
| Order type | Production time |
|---|---|
| Standard apparel (tees, pajamas, Hawaiian shirts, polos, jerseys) | 1–3 business days |
| Personalized orders (custom name/photo) & group/family sets | 1–3 business days |
Orders are processed Monday–Friday, excluding US postal holidays. Orders placed on weekends or holidays begin processing the next business day.
Shipping Time
| Region | Carrier | Shipping time |
|---|---|---|
| United States (main market) | USPS / UPS | 5–9 business days |
| Canada | Canada Post / UPS | 8–15 business days |
| Rest of world | International carriers | 10–20 business days |
Total delivery estimate = Production time + Shipping time.
Example: a standard US order typically arrives 6–12 business days after checkout.
Tracking
- You'll receive a tracking number by email once your order ships.
- Please allow 2–5 days after shipment for the carrier to scan the package into the tracking system — this is normal and not a sign of a lost package.
- Family bundle orders with multiple items may ship in separate parcels with separate tracking numbers.
Delivery Address
Please double-check your shipping address at checkout. Hihi Global is not responsible for orders delivered to an incorrect address entered by the customer, or for packages returned to sender due to an incomplete/incorrect address. Reshipping in these cases may incur an additional shipping fee.
Delays
Occasionally, weather, customs, or high-volume seasons (holidays) can extend delivery beyond the estimates above. If your order is significantly delayed, contact us and we'll track it down with the carrier on your behalf.
Contact Us
Hihi Global — a brand of GIFTS KINGDOM LLC
25722 Kingsland Blvd Ste 103F, Katy, TX 77494
📧 contact@hihiglobal.com · 📞 +1 (818) 697-6336
Support hours: Monday–Saturday, 9 AM–5 PM (CT)