Refund policy
Return & Refund Policy
At Hihi Global, every item is made to order especially for you and your family — and we want you to love it. If you don't, we'll make it right.
30 Days, Any Reason
You may request a free replacement or a full refund within 30 days of delivery, for any reason at all. That includes:
- The item arrived defective, damaged, misprinted, or not as described
- You received the wrong item, size, design, or personalization
- The size you chose doesn't fit
- You simply changed your mind or don't love it
- Your order was lost in transit or arrived incomplete
Personalized and custom-name items are covered too, and so are sale and clearance items.
Nothing to Ship Back
Because every piece is made to order, we don't ask you to send it back. You keep the item, and you never pay a return shipping fee, a restocking fee, or any other charge.
How to Request a Replacement or Refund
- Contact us at contact@hihiglobal.com or through our Contact page within 30 days of delivery, and include your order number.
- If something arrived damaged or wrong, attach a photo — it helps us fix the problem at the source.
- Our support team reviews your request within 1–2 business days and confirms your replacement or refund.
- Replacements are produced and shipped at no extra cost. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.
Cancellations and Order Changes
Production starts quickly, so please contact us within 12 hours of ordering if you need to change or cancel. If production has already started, the 30-day policy above still protects you in full.
Questions
Email contact@hihiglobal.com or call +1 (818) 697-6336, Monday–Friday, 9AM–5PM (CT).
GIFTS KINGDOM LLC, 25722 Kingsland Blvd Ste 103F, Katy, TX 77494, United States.