Refund policy

Return & Refund Policy

At Hihi Global, every item is made to order especially for you and your family. Because of this, we ask you to review your size and personalization details carefully before checkout — but if something arrives wrong, damaged, or not as described, we'll make it right.

30-Day Coverage

You may request a free replacement or full refund within 30 days of delivery if:

  • The item arrives defective, damaged, or not working properly
  • The item is different from what you ordered (wrong design, wrong personalization, wrong product)
  • You received the wrong size due to our error
  • Your order is lost or missing items

Not Eligible for Return or Refund

  • Requests made more than 30 days after delivery
  • Wrong size, style, color, or address selected by the customer at checkout
  • Items damaged by misuse, improper washing, or normal wear
  • Items that have already been worn, washed, or altered
  • Simple change of mind or personal preference
  • Personalized/custom items (names, photos, custom text) that were produced correctly per the order details
  • Items purchased during a sale, clearance, or promotion (final sale), unless defective

How to Request a Return, Replacement, or Refund

  1. Contact us at contact@hihiglobal.com or through our Contact page within 30 days of delivery, including your order number.
  2. Attach photos clearly showing the issue (defect, wrong item, damaged packaging) and the shipping label.
  3. Our support team reviews your request within 1–2 business days and confirms whether a replacement or refund applies.
  4. Approved replacements are reproduced and shipped at no extra cost; approved refunds are processed to your original payment method.

No need to ship the item back unless our team asks you to — this saves you time and shipping cost.

Refund Timeline

Once approved, refunds are issued to your original payment method:

Payment method Time to appear
Credit / Debit card Up to 10 business days
PayPal / Shop Pay 3–5 business days

Size Exchanges

Ordered the wrong size for yourself? See our Size Guides before ordering. If you'd like to exchange for a different size after receiving your item, contact us — exchanges outside of our error may be offered at a discounted reproduction cost rather than free, since each piece is custom-made.

Contact Us

Hihi Global — a brand of GIFTS KINGDOM LLC
25722 Kingsland Blvd Ste 103F, Katy, TX 77494
📧 contact@hihiglobal.com · 📞 +1 (818) 697-6336
Support hours: Monday–Saturday, 9 AM–5 PM (CT)