Returns & Size Exchange

Because every Hihi Global piece is made to order, we keep our policy simple and fair. Full details are in our Return & Refund Policy.

30-day coverage for our errors: If your item arrives defective, damaged, misprinted, not as described, or in the wrong size because of our error, contact us within 30 days of delivery and we will remake it or refund you at no cost. Please include your order number and photos of the issue. In most cases you do not need to send the item back.

Size exchanges: Because each piece is custom-made, we cannot offer free exchanges when the size chosen at checkout is not right. If you would like a different size after receiving your item, contact us – we may offer a discounted reproduction instead of a full-price reorder. Please check our Size Guides before ordering.

Not eligible: change of mind, wrong size, style, color or address selected at checkout, personalized items produced correctly per your order details, items already worn or washed, and requests made more than 30 days after delivery.

How to start a request: Email contact@hihiglobal.com with your order number and photos, or call +1 (818) 697-6336. We respond within 1–2 business days.